At Lys Studio, we believe in celebrating your moments with jewelry that stands the test of time. Each piece comes with a 2-year warranty, plus a limited lifetime warranty for extra peace of mind. We’re passionate about our craftsmanship, but if you ever feel there’s an issue, we’re here to support you.

If You Suspect a Defect:
Our in-house studio is ready to assist with repairs and evaluations. If you notice something that doesn’t seem quite right, simply reach out to us. We’ll guide you through the process and ask you to send your jewelry to us. Once it arrives, our team will perform a careful inspection. If we find a defect, we’ll restore your piece to its original beauty.

What’s Covered:

• Manufacturing defects
• Free repairs or replacements for issues with materials or craftsmanship

What’s Not Covered:

• Normal wear and tear (e.g., scratches, fading)
• Accidental damage or trauma
• Loss of stones
• Theft or improper care (e.g., wearing in pools, applying perfume directly)

We take immense pride in crafting jewelry that’s as enduring as the moments you cherish. For the first 2 years, you can count on us to handle any issues with care. After this period, we offer repair and polishing services for a fee to keep your jewelry looking its best.

A Gentle Reminder: Jewelry naturally experiences wear over time, and it’s important to take good care of it. We recommend independent insurance to cover any significant damage, loss, or theft.

If you have any questions or need to start a claim, our customer service team is here to help. We’re dedicated to ensuring your Lys Studio jewelry continues to be a treasured part of your life.